Welcome to CampCrew ("the App", "we", "our", or "us"). By accessing or using the CampCrew mobile applications or web platforms, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the service.
1. Description of Service
CampCrew is a family camping log and group organization platform designed to help private crews record and sync campsite reviews, GPS locations, trip photos, packing checklists, customized amenities, expense splitting, and wishlist discussions across authorized devices.
2. User Accounts, Registration Passes & Google Authentication
To use CampCrew, you sign in through Google Sign-In. Access may be provided via public registration or private admin-issued Registration Passes (e.g. VIP or early testing access passes). You are responsible for safeguarding your Google account credentials and for all activities conducted under your authenticated profile. You agree to notify us immediately of any unauthorized access to your account.
3. User-Generated Content & Intellectual Property
You retain full ownership of all campsite logs, ratings, notes, wishlist ideas, expense entries, and photos you upload to CampCrew.
- License to Host: By uploading content, you grant CampCrew a non-exclusive, worldwide, royalty-free license to host, store, resize, format, cache, and transmit your uploaded content solely for displaying it to authorized members of your designated Crew.
- User Warranty: You represent and warrant that you own or have obtained all necessary rights and permissions to upload the content, and that such content does not infringe on any third-party copyright, trademark, privacy, or proprietary rights.
4. Community Standards & Acceptable Use
CampCrew is a family-oriented application. You agree NOT to use the service to:
- Upload, post, or transmit content that is illegal, defamatory, vulgar, obscene, invasive of personal privacy, hateful, or harmful to minors.
- Transmit viruses, worms, malware, or any destructive code designed to disrupt system infrastructure.
- Attempt unauthorized access to our Firestore databases, Cloudflare R2 media buckets, or backend API endpoints.
- Use automated scripts, scrapers, or bots without express written permission.
We reserve the right (but do not assume the obligation) to review, remove, or permanently delete any content or terminate accounts that violate these safety standards.
5. Subscriptions, Tier Allowances & Billing Terms
CampCrew offers free and paid subscription storage tiers (e.g., Basecamp Free, Explorer, Trailblazer) that increase photo storage capacity, trip limits, and advanced crew features:
- Web Billing (Stripe): On the web platform, all subscriptions, recurring monthly or annual billing, and tier upgrades are processed through Stripe. You can view, manage, or cancel your subscription at any time via the Stripe Customer Portal accessible from your Account Settings.
- Android App Billing (Google Play): Within the Android mobile application, in-app digital subscriptions and storage tier upgrades are processed exclusively via Google Play In-App Billing in accordance with Google Play Terms of Service.
- 90-Day Downgrade Grace Period: If a crew on a paid tier is downgraded or subscription billing lapses, and stored media exceeds the free tier limits, a 90-day grace period is granted with advance in-app notifications. If the crew remains above the limit after 90 days, the oldest photos are systematically pruned to fit within the free tier. We never perform a total account wipe.
6. CampCrew Shop & Physical Merchandise
CampCrew provides an integrated custom merchandise shop featuring personalized campground keepsakes, apparel, and gear:
- Fulfillment: Physical products are printed on-demand and fulfilled by third-party printing partners (e.g., Printful). Production times and shipping transit estimates are provided at checkout.
- Payments: All physical merchandise transactions across both web and mobile apps are processed securely via Stripe.
- Returns & Replacements: Because items are custom printed on demand, returns are accepted for defective, damaged, or misprinted items within 30 days of delivery. Please contact support@campcrew.camp with photos of the issue for a replacement or refund.
7. Disclaimer of Warranties
CampCrew is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. While we implement rigorous data protection standards, we do not warrant that the service will be entirely uninterrupted or error-free. We encourage crew owners to periodically export independent backups of their trip logs.
8. Limitation of Liability
To the maximum extent permitted by applicable law, CampCrew, its creators, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, goodwill, or other intangible losses resulting from your access to or inability to use the service.
9. Termination
You may terminate your account at any time via the app settings. We reserve the right to suspend or terminate accounts that repeatedly violate these Terms of Service or engage in abusive behavior toward system infrastructure or other users.
10. Contact Us
If you have questions regarding these Terms of Service, please contact us at:
- General Legal & Terms: legal@campcrew.camp
- Customer Support: support@campcrew.camp